Privacy Policy

1. Who We Are

Lancaster Insulation Company operates the website at www.insulationlancaster.com. Our mailing address is 845 W Ave I #8, Lancaster, CA 93534. You can reach us by email at quotes@insulationlancaster.com or by phone at (661) 952-4736.

2. Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you visit our website.

Information You Provide

When you submit our contact or estimate request form, we collect the information you enter, which may include your name, phone number, email address, service address, and any message you write. This information is used solely to respond to your inquiry and schedule estimates.

Automatically Collected Information

When you visit our website, our hosting and analytics providers may automatically collect technical information such as your IP address, browser type, referring page, pages visited, and time spent on the site. This data is collected in aggregate and is used to understand how visitors use the site so we can improve it. We use Vercel Analytics for this purpose. We do not use advertising trackers or cross-site tracking cookies.

3. Cookies

Our website may use session cookies to maintain basic functionality. We do not use cookies for advertising, retargeting, or tracking across other websites. You can disable cookies in your browser settings, though some site features may not function as intended if you do.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to estimate requests, questions, and inquiries you submit through the site.
• To schedule and confirm service appointments.
• To communicate with you about work in progress or completed at your property.
• To understand website traffic patterns and improve the site's content and usability.

We do not sell, rent, or share your personal information with third-party marketers. We do not send unsolicited marketing emails.

5. Third-Party Services

Our website uses the following third-party services that may process data in connection with your visit or form submission:

• Tally.so — We use Tally to power our contact and estimate request forms. When you submit a form, your responses are stored by Tally according to their privacy policy, available at tally.so/privacy.
• Vercel Analytics — We use Vercel Analytics to collect anonymized website usage data. No personally identifiable information is stored.
• Google Maps— We embed a Google Maps iframe on our Contact and About pages. Google may collect data when you interact with the map, subject to Google's Privacy Policy at policies.google.com/privacy.

6. Data Retention

We retain contact form submissions for as long as necessary to respond to your inquiry and complete any related service engagement. If you request that we delete your information, we will do so within 30 days unless we are required to retain it for legal or business purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of future communications from us.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at quotes@insulationlancaster.com.

8. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the site after any update constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at quotes@insulationlancaster.com or call (661) 952-4736.